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1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

2. How We Use Cookies

We use cookies to:

• Remember items in your shopping cart.
• Keep you logged in to your account.
• Remember your delivery postcode and preferences.
• Understand how you navigate our website.
• Improve website performance and functionality.
• Show you relevant advertisements.
• Analyze website traffic and user behavior.

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

Purpose: Essential for the website to function properly.
These cookies enable core functionality such as:

• Shopping cart functionality.
• Secure checkout process.
• User authentication and security.
• Can you disable them? No – these cookies are essential for the website to work. Disabling them may prevent you from using key features.

3.2 Performance Cookies

Purpose: Help us understand how visitors use our website.
These cookies collect information about:

• Which pages are most/least popular.
• How visitors navigate the site.
• Error messages displayed.
• Page load times.
• Can you disable them? Yes – these cookies do not collect personal information. All information is anonymous.

3.3 Functionality Cookies

Purpose: Remember your preferences and provide enhanced features.
These cookies remember:

• Your postcode for delivery checking.
• Your preferred categories and brands.
• Items you've viewed recently.
• Your language and region preferences.
• Text size and display preferences.
• Can you disable them? Yes – but disabling these may result in less personalized features and you may need to re-enter information.

3.4 Targeting/Advertising Cookies

Purpose: Deliver relevant advertisements and measure campaign effectiveness.
These cookies:

• Track which products you've viewed.
• Show you relevant ads on other websites.
• Limit the number of times you see an ad.
• Measure advertising campaign performance.
• Share information with advertising partners.
• Can you disable them? Yes – you can disable these cookies. You'll still see advertisements, but they'll be less relevant to you.

4. Third-Party Cookies

We use services from trusted third-party providers that may set their own cookies. These include:

• Analytics Services:Google Analytics: Tracks website usage and performance.Hotjar: Understands user behavior through heatmaps and recordings.
• E-Commerce Services:Shopify: Powers our online store and checkout.Stripe: Processes secure payments for repair bookings.
• Advertising Networks:Google Ads: Delivers targeted advertising.Facebook Pixel: Tracks conversions from social media ads.
• Each third-party service has its own privacy...

5. How Long Do Cookies Last?

Session Cookies

These are temporary cookies that expire when you close your browser. They're used for shopping cart functionality and secure browsing.

Persistent Cookies

These remain on your device for a set period (ranging from days to years). They remember your preferences and settings between visits. Most of our cookies last between 30 days and 2 years.

6. Managing Your Cookies

You can control cookies through your browser settings.

• How to Manage Cookies by Browser:Google Chrome: Settings → Privacy and security → Cookies and other site data.Firefox: Options → Privacy & Security → Cookies and Site Data.Safari: Preferences → Privacy → Manage Website Data.Edge: Settings → Privacy, search, and services → Cookies and site permissions.Mobile devices: Check your device settings or browser app settings.You can also choose to Block third-party cookies and Clear cookies when you close your browser.